Refund & Exchange Policy

At AEON, every abaya is made to order and tailored to your measurements. Because of this, our refund and exchange policy differs from standard ready-to-wear returns.

1. Refunds

Refunds are issued only when:

• We made an error with your order (wrong size, wrong design, or a manufacturing defect)
• The item received does not match the picture or description
• The item arrives damaged

To request a refund, contact us at info@aeonabaya.com within 14 days of receiving your item.

If approved, refunds are issued to your original payment method within 10 business days. Bank or card providers may take additional time to post the refund. If more than 15 business days have passed since approval and you haven't received it, contact us.

2. Exchanges

If the error is ours (wrong size, design, or a manufacturing issue): we'll arrange the exchange and cover all shipping costs.

If you'd like to exchange for another reason (style, fit, or color you're not happy with): exchanges are available within 14 days, but you're responsible for shipping and any bank transaction fees.

3. Conditions

To qualify for a refund or exchange, the item must be:

• Unused and unworn
• In its original condition
• With all original packaging intact

Because each piece is custom-made to your measurements, refunds and exchanges outside the cases above are not available.

4. Damages & Issues

Please inspect your order as soon as it arrives. If it's defective, damaged, or not what you ordered, contact us immediately at info@aeonabaya.com so we can review the issue and make it right.

5. Non-Returnable Items

Custom special orders, personalized items, sale items, and gift cards are not eligible for refund or exchange.

6. EU Customers — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without needing to give a justification. The item must be unworn, unused, with tags, and in its original packaging, and you'll need proof of purchase.

To start a return under this right, contact info@aeonabaya.com. Items sent back without first requesting a return will not be accepted.

Questions?

Reach out anytime at info@aeonabaya.com — we're happy to help.